Just like moving companies, translation also requires expertise, but the best results can be achieved through communication with clients.
In the translation industry, accurately understanding client needs and communicating effectively is crucial to providing customized translations.
Creating synergy through partnerships with clients and contributing to their business growth is the core of translation services.
In a previous post, I shared my sales insights gained from getting moving quotes. This time, I'd like to discuss the insights I gained related to the translation industry from the same experience.
In truth, moving can be managed somehow even without calling a moving company. You can enlist the help of family and friends. However, we choose to use moving companies because they alleviate the burden, having professional packing materials and trucks.
Moving companies, despite their experience and professional packing materials/techniques, ultimately rely on the customer's input. This holds true even for full-service moves. While they've encountered numerous locations and various house structures, gaining knowledge on where things should be placed, the final decision on placement differs for each customer. They need to communicate with the customer throughout the moving process. Only then can they achieve high customer satisfaction.
The translation field is no different. No matter how much experience a translator has in a specific field, they ultimately depend on the client's input.
In reality, a translator cannot achieve a completely perfect translation. The industry expert is still the client. Furthermore, even within the same industry, companies utilize varying terminology and meanings.
Although clients outsource translation to save time and effort, Alconost doesn't translate arbitrarily. We must still communicate with clients, ask questions, and verify to enhance quality.
Ultimately, the synergy created with the client is crucial. Therefore, it's essential to approach the relationship not as a superior-subordinate dynamic, but as a partnership, with a mindset of assisting clients in their business endeavors.